Baza Live Chat

WordPress 5.0+, PHP 7.4+, a Telegram account, and an SSL certificate (HTTPS) – required for the Telegram webhook to work.

Yes, Baza Live Chat is a free live chat plugin for WordPress, free forever, no trial period and no credit card required. The Free plan includes the live chat widget and instant Telegram notifications for new messages, you reply directly from Telegram, no separate dashboard to check. The admin panel is where you configure settings and review session history. Upgrade to Starter or Pro anytime for custom branding, AI auto-replies, and WooCommerce integration.

No. The widget is hidden for administrators. Open an incognito window to test it as a regular visitor.

Open Telegram, search for @BotFather, send /newbot, follow the instructions, and copy the token from the final message. Full guide: Getting Started.

Search for @userinfobot in Telegram, send any message, and copy the ID value from the response. To receive messages in a group, add your bot to the group and get the group ID via api.telegram.org/bot{TOKEN}/getUpdates. Full guide: Telegram Settings.

Check the Telegram tab-if there’s a red error message, click Delete Webhook, then Set Webhook again. Common causes: expired SSL certificate, changed Webhook Secret without resetting the webhook, or temporary server downtime.

When a visitor sends a message, you receive it in Telegram with a Reply button. Tap it and type your response-it appears in the visitor’s chat within seconds. Alternatively, use Telegram’s native reply function on any bot message.

Yes. Go to Settings – Widget – Display Rules, set the mode to Show only on selected pages or Show on all pages except selected, then pick the pages from the multiselect list. Full guide: Widget Settings.

There are no separate working hours settings-define them directly in the system prompt. Example: “Support is available Monday to Friday, 9:00–18:00 CET. Outside these hours, inform the visitor politely and ask them to write again during working hours.” Full guide: AI Assistant.

You choose. Baza Live Chat supports Google Gemini, OpenAI GPT, and Claude, connect the one you already have an account with, or the one you prefer. Google Gemini 2.0 Flash is a common default choice since it has a free API tier at aistudio.google.com, no billing required to start.

Only if you choose OpenAI GPT as your AI provider. Baza Live Chat also supports Google Gemini and Claude, so you can pick whichever provider you already have an account with.

You select which post types to use as the knowledge base (pages, posts, or custom types). The AI reads the content of those posts and uses it to answer visitor questions. Full guide: AI Assistant.

The plugin shows the Fallback Message in the chat, switches AI mode off, and sends you a notification in Telegram. All further messages go directly to you. Full guide: AI Assistant.

Yes-two ways. The visitor can type a keyword from your Operator Keywords list (e.g., “operator,” “human agent”) or click the Operator Button that appears after each AI reply. Full guide: AI Assistant.

No. Once AI mode is off for a session, it stays off-even if the visitor sends another message. This prevents mixed responses between AI and humans.

On the first unique visit per day from each IP, the plugin sends a Telegram notification with the visitor’s country, IP, and page URL. The full log is in Baza Live Chat – Visitors Log. Bots and crawlers are excluded automatically. Full guide: Geo Tracking.

Yes, click Block next to any IP in the Sessions or Visitors Log. Blocking takes effect in real time without a page reload. You can also add IPs manually in Blocked IPs. Full guide: IP Blocking.

It shows a consent message at the bottom of the chat widget with a link to your Privacy Policy. Visitors dismiss it once per session. You can use {link} as a placeholder in the text to position the link anywhere. Full guide: GDPR.

Geo tracking, visitor log, custom colors, avatar upload, sound notifications, and removal of the Powered By link.

Everything in Starter plus: AI Assistant powered by Google Gemini, OpenAI GPT, or Claude, WooCommerce AI Order Assistant, WooCommerce Telegram notifications with inline Complete/Cancel buttons, Supergroup Mode with per-session Telegram Topics, and Take Session for multi-operator teams.

Go to Settings – License and click Clear cache & re-verify. License status is cached for 12 hours-this forces an immediate re-check.

Starter: 1 site. Pro: 3 sites. The domain is registered automatically on first license verification.

Yes – with the Pro plan and WooCommerce AI Order Assistant enabled. The customer provides their order number and the email or phone used at checkout. AI verifies the match and shares only the data you allow: status, date, items, total, payment method, and shipping. If verification fails too many times, the session is handed to a human operator automatically. Full guide: WooCommerce AI Order Assistant.

Yes – with the Pro plan, Baza Booking Calendar installed on the same site, and Gemini AI enabled with an API key (Booking Assistant specifically requires Gemini, regardless of which AI provider you use for general chat). A Book now button appears after the automatic questions, or the visitor can simply type something like “I want to book”. The assistant helps them pick a service, date, time, and any extras, all with live availability and pricing pulled directly from BBC. Once they give their name and a phone or email, the booking is created in BBC with status Pending, the same as a booking made from the admin panel, so your usual notifications and activity log apply. A payment link follows by email and as a Pay now button in the chat, using whichever gateway you already have set up in BBC. Logged-in customers with a BBC balance can pay from it after confirming a 6-digit code sent to their email; anonymous visitors are never shown a balance amount and are asked to log in first. Choose which services can be booked this way, edit the trigger keywords and button text, and get a Telegram notification for every booking from Baza Live Chat, Booking Assistant. Note: each chat booking covers one service at a time, you can always edit or confirm it afterward in BBC.

Yes. With the Pro plan, you receive Telegram notifications for new orders, payments, cancellations, and completions. Each notification includes the order total, customer name, and items list. You can complete or cancel orders directly from Telegram using inline buttons – no need to open WordPress. Full guide: WooCommerce AI Order Assistant.

Supergroup Mode creates a separate Telegram topic for each visitor session. Instead of all conversations arriving in one chat, every visitor gets their thread. Multiple operators work from the same Telegram group, each handling different topics without messages getting mixed up. Reply directly in the topic; no session IDs needed. Topics close automatically when the session ends. Available in the Pro plan. Full guide: Supergroup Mode.

Yes. You need a Telegram supergroup with topics enabled. Add your bot as an administrator with Manage Topics permission, get the group Chat ID (starts with -100), paste it in Settings – Telegram – Chat ID, enable Supergroup Mode, and reset the webhook. Full guide: Supergroup Mode.