Getting Started

Baza Live Chat is a self-hosted WordPress live chat plugin with Telegram bot integration. Visitors chat on your website — you receive messages instantly in Telegram and reply without opening WordPress. This guide covers everything from installation to first message in under 10 minutes.

Requirements

• WordPress 5.0 or higher
• PHP 7.4 or higher
• A Telegram account
• SSL certificate (HTTPS) — required for Telegram webhook

Step 1 — Install the Plugin

Go to WordPress Admin – Plugins – Add New. Search for Baza Live Chat and click Install Now, then Activate.

Alternatively, download the zip file from your account dashboard, then go to Plugins – Add New – Upload Plugin.

Step 2 — Create a Telegram Bot

You need a Telegram bot to receive visitor messages. Creating one takes less than 2 minutes.

Get your Bot Token

1. Open Telegram and search for @BotFather
2. Send the command /newbot
3. Enter a name for your bot (e.g. My Site Support)
4. Enter a username ending in bot (e.g. mysitesupport_bot)
5. Copy the token — it looks like 123456789:ABCdef...

Get your Chat ID

1. Open Telegram and search for @userinfobot
2. Send any message to it
3. Copy the Id value from the response (e.g. 123456789)

Step 3 — Enter Credentials

Go to Baza Live Chat – Settings – Telegram tab.

1. Paste your Bot Token
2. Paste your Chat ID
3. Click Save Settings

Step 4 — Set Webhook

The webhook allows Telegram to deliver your replies back into the chat widget in real time.

1. Go to Settings – Webhook tab
2. Click Set Webhook
3. Status changes to Active — webhook is ready

The webhook URL is set automatically — you do not need to copy or paste anything.

Step 5 — Test the Chat

1. Open your website in a browser (not while logged in as admin)
2. Click the chat button in the bottom corner
3. Send a test message
4. You should receive it in Telegram immediately
5. Reply in Telegram using the Reply button on the message — it appears in the visitor’s chat within seconds

The chat widget does not appear when you are logged in as administrator. Open an incognito window to test it.