Baza Live Chat is a self-hosted WordPress live chat plugin with Telegram bot integration. Visitors chat on your website — you receive messages instantly in Telegram and reply without opening WordPress. This guide covers everything from installation to first message in under 10 minutes.
Let customers check their WooCommerce order status directly in the chat. AI verifies identity securely before sharing any order details. Receive Telegram notifications on new orders, payments, cancellations, and completions.
The AI Assistant automatically replies to visitor messages using Google Gemini AI and your own WordPress content as the knowledge base. When a visitor asks a question, AI answers instantly — and if it cannot find the answer, it hands off to you in Telegram automatically.
Supergroup Mode is a Pro feature of Baza Live Chat that creates a separate Telegram Topic for each visitor session. It is designed for support teams with multiple operators — each conversation stays isolated in its own Topic, so nothing gets mixed up in a busy group chat.
Learn how operators can take over a visitor session from AI, hand it back, and how the handoff flow works in both regular and Supergroup mode.
Set your team’s availability schedule. Outside working hours the chat widget automatically switches to offline mode — showing your schedule instead of the online status.
Display a consent notice at the bottom of the chat widget with a link to your Privacy Policy. The visitor must dismiss it before typing a message.
Block abusive or unwanted visitors from using the chat. Blocked visitors see a custom message instead of the chat input. Takes effect in real time — no page reload required.
Geo tracking logs visitor activity — country, IP address, and page — and sends a Telegram notification on the first daily visit. Available on Starter and Pro plans.
Auto Questions are preset messages shown as clickable buttons when the chat opens — driving visitor engagement from the first second without any manual input.
The Widget tab controls the appearance and display behavior of the chat widget on your website.
The Telegram tab is where you connect your bot to the plugin. Without a valid Bot Token and Chat ID the chat widget will not appear on the frontend at all.
