IP Blocking

IP blocking lets you prevent abusive or unwanted visitors from using the chat. Blocked visitors see a custom message instead of the chat input. Blocking takes effect in real time – no page reload required.

Block from Sessions Log

1. Go to Baza Live Chat – Chat Sessions
2. Find the session you want to block
3. Click Block next to the visitor’s IP

Block from Visitors Log

1. Go to Baza Live Chat – Visitors Log
2. Find the visitor
3. Click Block

Block Manually

1. Go to Baza Live Chat – Blocked IPs
2. Enter the IP address in the Block IP manually form
3. Optionally add a reason
4. Click Block

Unblock an IP

1. Go to Baza Live Chat – Blocked IPs
2. Find the IP in the table
3. Click Unblock

Blocked Message

The message shown to blocked visitors in the chat widget. Configure it in Settings – Texts – Blocked Message. Default: Sorry, you have been blocked from this chat.