Comparing Baza Live Chat and Site Chat on Telegram? Both let website visitors send messages through a chat widget while you reply from Telegram — but the feature set, AI capabilities, and pricing model are very different.
Site Chat on Telegram covers the basics well. Baza Live Chat goes further: built-in Gemini AI that answers visitors automatically using your own WordPress content, WooCommerce order lookup with identity verification, Supergroup Mode for teams, geo tracking, IP blocking, visitor logs, and a clean self-hosted architecture with no external services.
Quick verdict: If you want a simple Telegram chat widget — both work. If you want AI-powered support, WooCommerce integration, per-session Telegram Topics, visitor analytics, IP blocking, and full data ownership with no SaaS dependency — Baza Live Chat is the stronger choice.
Plugin Overview
Baza Live Chat is a self-hosted WordPress live chat plugin with Telegram bot integration. Visitors chat on your website — you receive messages instantly in Telegram with a Reply button and respond without opening WordPress. The plugin includes a built-in Gemini AI assistant that answers visitors automatically using your WordPress posts as a knowledge base, WooCommerce AI order assistant with identity verification, Supergroup Mode that creates a dedicated Telegram Topic per visitor session, geo tracking, visitor logs, IP blocking, GDPR consent, working hours, and auto questions. Free plan available. PRO plans from €79/yr.
Site Chat on Telegram is a WordPress plugin that integrates a support chat widget with Telegram. Visitors send messages through the widget, admins respond in Telegram. It also includes OpenAI integration for automated replies, working hours, customizable widget appearance, and page-specific display rules.
Baza Live Chat is best for: businesses that want full data ownership, AI-powered support using their own content, WooCommerce order support, team collaboration via Telegram Topics, visitor analytics, and a clean self-hosted setup with no external accounts required.
Site Chat on Telegram is best for: businesses that want a straightforward Telegram chat widget with working hours and page-specific display — without advanced analytics or geo tracking.
Core Features Comparison
| Feature | Baza Live Chat | Site Chat on Telegram |
|---|---|---|
| Live chat widget | yes | yes |
| Telegram bot integration | yes | yes |
| Webhook (real-time replies) | yes | yes |
| AI assistant | yes — Gemini 2.0 Flash | yes — OpenAI |
| AI knowledge base from WP content | yes — Posts/pages | yes — Posts |
| AI — operator handoff | yes — Automatic | yes — Manual |
| WooCommerce AI order assistant | yes — Pro | no |
| WooCommerce Telegram notifications | yes — Pro | no |
| Supergroup Mode (per-session Topics) | yes — Pro | no |
| Take Session (multi-operator) | yes — Pro | no |
| Working hours | yes — Built-in setting | yes — Built-in setting |
| Offline message | yes | yes |
| Geo tracking (country + IP + page) | yes — Starter+ | no |
| Visitor log (admin panel) | yes — Starter+ | no |
| IP blocking | yes | no |
| Auto questions (preset buttons) | yes | no |
| GDPR consent notice | yes | yes |
| Waiting message | yes | no |
| Custom colors & avatar | yes — Starter+ | yes |
| Sound notifications | yes — Starter+ | no |
| Page-specific display rules | yes | yes |
| Multiple admin chat IDs | no | yes |
| Self-hosted (no external service) | yes | yes |
AI Assistant Comparison
Both plugins include AI but use different providers and approaches.
Baza Live Chat uses Google Gemini 2.0 Flash — fast, free API tier available, no OpenAI account required. You select which post types to use as the knowledge base, exclude specific posts, and set a custom system prompt. When AI cannot answer, it automatically switches to operator mode and notifies you in Telegram. The visitor sees a seamless handoff with no error message. Outside working hours, the AI continues to answer but blocks operator requests — informing the visitor of your schedule instead.
Site Chat on Telegram uses OpenAI (ChatGPT). You provide a system prompt and select posts for context. The handoff to a human agent is available but less automated.
| AI Feature | Baza Live Chat | Site Chat on Telegram |
|---|---|---|
| AI provider | Gemini 2.0 Flash | OpenAI |
| Knowledge base (WP posts) | yes | yes |
| Custom system prompt | yes | yes |
| Auto operator handoff | yes | yes |
| Operator keyword detection | yes — Custom keywords | no |
| Offline operator block | yes — With custom message | no |
| WooCommerce order context | yes — After identity verification | no |
| AI plan requirement | Pro | unknown |
| Free API tier available | yes — Google AI Studio | no |
WooCommerce Integration
This is a feature exclusive to Baza Live Chat. Site Chat on Telegram has no WooCommerce support.
Baza Live Chat Pro includes two independent WooCommerce features. The AI Order Assistant lets customers ask about their orders directly in the chat. The AI verifies identity by asking for the order number and the email or phone used at checkout — no data is shared until verification passes. You control which fields are visible: order status, date, items list, total, payment method, shipping method, city, and tracking number. After too many failed attempts, the session is handed to a human operator.
The second feature is Telegram order notifications — instant messages when a new order is placed, payment is received, an order is cancelled, or completed. Each notification includes the order total, customer name, email, phone, and full items list.
| WooCommerce Feature | Baza Live Chat | Site Chat on Telegram |
|---|---|---|
| AI order status lookup | yes — Pro | no |
| Identity verification | yes — Order number + email/phone | no |
| Configurable allowed data fields | yes | no |
| Max verification attempts | yes — Configurable | no |
| New order notification in Telegram | yes — Pro | no |
| Payment received notification | yes — Pro | no |
| Order cancelled/completed notification | yes — Pro | no |
Supergroup Mode — Team Support
Supergroup Mode is another feature exclusive to Baza Live Chat. When enabled, each visitor session automatically creates a dedicated Telegram Topic in your Telegram Supergroup. Instead of all conversations arriving in one chat, every visitor gets their own thread. Multiple operators can work from the same group — each handling different topics without messages getting mixed up.
Operators reply directly inside the topic — no session IDs, no Reply buttons needed. Topics close automatically when the session ends. The Take Session button lets one operator claim a conversation to prevent duplicate replies in busy teams.
| Team Feature | Baza Live Chat | Site Chat on Telegram |
|---|---|---|
| Supergroup Mode (per-session Topics) | yes — Pro | no |
| Take Session (claim conversation) | yes — Pro | no |
| Multiple operators in one group | yes — Via Supergroup Mode | yes — Via multiple chat IDs |
| Auto-close topic on session end | yes | no |
Visitor Analytics & Security
This is where Baza Live Chat has a clear advantage. Site Chat on Telegram has no visitor tracking or IP blocking features.
Baza Live Chat logs every unique daily visit with country, IP, and page URL — sent to Telegram as a notification and stored in the admin panel. You can block abusive visitors by IP directly from the sessions or visitor log with one click. Blocked visitors see a custom message instead of the chat input. Blocking takes effect in real time without a page reload.
| Feature | Baza Live Chat | Site Chat on Telegram |
|---|---|---|
| Geo tracking (country + IP + page) | yes — Starter+ | no |
| Visitor log in admin panel | yes — Starter+ | no |
| Telegram notification on visit | yes | no |
| IP blocking | yes | no |
| Block from sessions log | yes — One click | no |
| Custom blocked message | yes | no |
| Real-time block (no reload) | yes | no |
| Bot/crawler exclusion | yes — Automatic | no |
Features Only Baza Live Chat Has
These features are not available in Site Chat on Telegram, TG Live Chat, or other Telegram chat plugins:
- WooCommerce AI Order Assistant — customers verify their identity and check order status, items, total, and shipping directly in the chat. No sensitive data shared without verification.
- WooCommerce Telegram notifications — instant alerts on new orders, payments, cancellations, and completions with full order details.
- Supergroup Mode — each visitor session gets its own Telegram Topic. Teams handle multiple conversations in parallel without confusion.
- Take Session — claim a visitor conversation in multi-operator teams to prevent duplicate replies.
- Geo & visitor tracking — on first daily visit, Telegram receives country, IP, and page URL. Full visitor log in the admin panel with one-click IP blocking.
- IP blocking system — block abusive visitors from the sessions or visitor log. Real-time effect, custom blocked message, one-click unblock.
- Auto questions — preset question buttons shown when chat opens. Visitor taps a question, it sends automatically with a typing animation.
- Operator keyword detection — define keywords that trigger automatic handoff to a human (e.g. “operator”, “human”, “agent” in 10+ languages).
- Offline operator block — outside working hours, operator requests are blocked automatically with a custom offline message.
- Waiting message — shown after the first visitor message while the operator is preparing a reply. Disappears automatically when you respond.
- Sound notification — a subtle sound alerts the visitor when a new operator message arrives.
- Rate limiting — built-in protection against chat spam and abuse on both chat start and message sending.
- Free plan — full Telegram integration, webhook, auto questions, GDPR, and IP blocking at no cost.
Pricing Comparison
Baza Live Chat has a free plan with core features. Site Chat on Telegram pricing is not publicly listed — you need to contact them or check the WordPress.org page.
| Plan | Baza Live Chat | Site Chat on Telegram |
|---|---|---|
| Free plan | yes — Full Telegram integration | yes — Basic |
| Starter (1 site) | €79/yr | not listed |
| Pro (AI + WooCommerce + Supergroup) | €179/yr | not listed |
| AI assistant | yes — Pro | yes — unknown plan |
| WooCommerce integration | yes — Pro | no |
| Supergroup Mode | yes — Pro | no |
| Geo tracking | yes — Starter+ | no |
| IP blocking | yes — Free | no |
| Self-hosted | yes | yes |
| External SaaS dependency | no | no |
| Money-back guarantee | 14 days | unknown |
Final Verdict
Choose Baza Live Chat if you
- Want AI-powered support using your own WordPress content as the knowledge base
- Need WooCommerce integration — order lookup, identity verification, and Telegram order notifications
- Need visitor analytics — country, IP, page — sent to Telegram and stored in admin
- Need IP blocking to stop abusive visitors in real time
- Want Supergroup Mode for team support with per-session Telegram Topics
- Want auto questions to drive engagement from the first second
- Need operator keyword detection for multilingual audiences
- Want a free plan that includes full Telegram integration without feature crippling
- Care about data ownership — everything stored in your own WordPress database
Choose Site Chat on Telegram if you
- Need multiple admin Telegram IDs to route messages to different operators
- Already use OpenAI and prefer ChatGPT over Gemini
- Want a simpler setup with fewer configuration options
