WordPress Live Chat Plugin with Telegram & AI Integration
Your visitors type in the chat. You reply in Telegram. The AI handles the rest.
Baza Live Chat is a self-hosted WordPress live chat plugin that connects your website directly to Telegram — no third-party servers, no new dashboards to check. Install it once, set up your bot, and you’re live in minutes.
Every message your visitor sends arrives instantly in Telegram with their country, device, and page URL. You reply with a tap. They see your response in seconds. That’s the whole flow — and it works whether you’re at your desk or on your phone, anywhere in the world.
Add Google Gemini AI and the plugin handles common questions automatically — trained on your own WordPress content. Enable WooCommerce integration and customers can check their order status right in the chat, verified securely without exposing sensitive data. Use Supergroup Mode and each visitor gets their own dedicated Telegram Topic, so your whole team can work from one group without conversations getting mixed up.
Choose Your Plan
Choose from two flexible plans — Starter for geo tracking and custom branding, and Pro for AI-powered support and WooCommerce integration — all with Telegram at the core.
Stop paying for live chat
tools that need their own dashboard
Baza Live Chat PRO gives you everything in one annual plan — self-hosted chat, Telegram integration, AI assistant, geo tracking, and full customization. No third-party accounts. No external dashboards. Just Telegram, your site, and your data.
Guides and Documentation
Step-by-step learn how to set up, integrate, and optimize your service for both users and administrators.
Our 100% No-Risk Money Back Guarantee!
We’re excited to have you experience Baza Live Chat. Over the next 14 days, if Baza Live Chat isn’t the best fit, simply reach out! We’ll happily refund 100% of your money. No questions asked.
WordPress 5.0+, PHP 7.4+, a Telegram account, and an SSL certificate (HTTPS) — required for the Telegram webhook to work.
No. The widget is hidden for administrators. Open an incognito window to test it as a regular visitor.
Open Telegram, search for @BotFather, send /newbot, follow the instructions, and copy the token from the final message. Full guide: Getting Started.
Search for @userinfobot in Telegram, send any message, and copy the Id value from the response. To receive messages in a group — add your bot to the group and get the group ID via api.telegram.org/bot{TOKEN}/getUpdates. Full guide: Telegram Settings.
Check the Telegram tab — if there’s a red error message, click Delete Webhook then Set Webhook again. Common causes: expired SSL certificate, changed Webhook Secret without re-setting the webhook, or temporary server downtime.
When a visitor sends a message, you receive it in Telegram with a Reply button. Tap it and type your response — it appears in the visitor’s chat within seconds. Alternatively, use Telegram’s native reply function on any bot message.
Yes. Go to Settings —Widget — Display Rules, set the mode to Show only on selected pages or Show on all pages except selected, then pick the pages from the multiselect list. Full guide: Widget Settings
There is no separate working hours setting — define them directly in the System Prompt. Example: “Support is available Monday to Friday, 9:00–18:00 CET. Outside these hours, inform the visitor politely and ask them to write again during working hours.” Full guide: AI Assistant.
Google Gemini 2.0 Flash — fast, accurate, and available with a free API tier at aistudio.google.com. No billing required to start.
No. Baza Live Chat uses Google Gemini, not OpenAI. You only need a free Google account to get an API key.
You select which post types to use as the knowledge base (pages, posts, or custom types). The AI reads the content of those posts and uses it to answer visitor questions. Full guide: AI Assistant.
The plugin shows the Fallback Message in the chat, switches AI mode off, and sends you a notification in Telegram. All further messages go directly to you. Full guide: AI Assistant.
Yes — two ways. The visitor can type a keyword from your Operator Keywords list (e.g. “operator”, “human agent”) or click the Operator Button that appears after each AI reply. Full guide: AI Assistant.
No. Once AI mode is off for a session it stays off — even if the visitor sends another message. This prevents mixed responses between AI and human.
On the first unique visit per day from each IP, the plugin sends a Telegram notification with the visitor’s country, IP, and page URL. The full log is in Baza Live Chat — Visitors Log. Bots and crawlers are excluded automatically. Full guide: Geo Tracking.
Yes — click Block next to any IP in the Sessions or Visitors Log. Blocking takes effect in real time without a page reload. You can also add IPs manually in Blocked IPs. Full guide: IP Blocking.
A: It shows a consent message at the bottom of the chat widget with a link to your Privacy Policy. Visitors dismiss it once per session. You can use {link} as a placeholder in the text to position the link anywhere. Full guide: GDPR.
Geo tracking, visitor log, custom colors, avatar upload, sound notifications, and removal of the Powered By link.
Everything in Starter plus: AI Assistant powered by Google Gemini, WooCommerce AI Order Assistant, WooCommerce Telegram notifications with inline Complete/Cancel buttons, Supergroup Mode with per-session Telegram Topics, and Take Session for multi-operator teams.
Go to Settings — License and click Clear cache & re-verify. License status is cached for 12 hours — this forces an immediate re-check. Full guide: License.
Starter — 1 site. Pro — 3 sites. The domain is registered automatically on first license verification.
Yes — with the Pro plan and WooCommerce AI Order Assistant enabled. The customer provides their order number and the email or phone used at checkout. AI verifies the match and shares only the data you allow: status, date, items, total, payment method, shipping. If verification fails too many times, the session is handed to a human operator automatically. Full guide: WooCommerce AI Order Assistant.
Yes. With the Pro plan you receive Telegram notifications for new orders, payments, cancellations, and completions. Each notification includes the order total, customer name, and items list. You can complete or cancel orders directly from Telegram using inline buttons — no need to open WordPress. Full guide: WooCommerce AI Order Assistant.
Supergroup Mode creates a separate Telegram Topic for each visitor session. Instead of all conversations arriving in one chat, every visitor gets their own thread. Multiple operators work from the same Telegram group — each handling different topics without messages getting mixed up. Reply directly in the topic, no session IDs needed. Topics close automatically when the session ends. Available in the Pro plan. Full guide: Supergroup Mode.
Yes. You need a Telegram Supergroup with Topics enabled. Add your bot as Administrator with Manage Topics permission, get the group Chat ID (starts with -100), paste it in Settings → Telegram → Chat ID, enable Supergroup Mode, and re-set the webhook. Full guide: Supergroup Mode.
